I visited Tom's Automotive a few weeks ago, based on a recommendation from a long-time customer there. I just moved to the area, so I don't know anyone here, all my tools are at my old place, and I had no way of even diagnosing my car.
I came in with a wicked shimmy in the front end of a used Subaru I just bought, and being a former mechanic, I can easily list a dozen ways they could have really fattened up my bill without even raising my suspicions. If this had been a disreputable shop, this would have been a golden opportunity for them.
Instead, what I got was a very reasonable bill, a thorough explanation of the options available to me, and some of the kindest, most professional service I've ever seen in the business. The car was left clean, my seat was exactly as I left it, and the car drives beautifully. I can't recommend Tom's Automotive enough, and will definitely be going back!